AI will reshape and reduce Amazon’s corporate workforce. But this is more than another cost-cutting move. It’s a new phase in a multi-year effort to remake the company from the inside out. The process began when Jassy took over Amazon founder Jeff Bezos’ empire nearly four years ago.

Amazon.com Inc. Chief Executive Andy Jassy has admitted that his company’s workforce is likely going to become much smaller in the future as more tasks are performed by generative artificial intelligence tools and AI agents.

Amazon.com Inc. Chief Executive Officer Andy Jassy says he expects the company’s workforce to decline in the next few years as the retail and cloud-computing giant uses artificial intelligence to handle more tasks.