Over the past several years, contact centers turned to artificial intelligence with a fairly straightforward goal: make the work less draining. A.I. was expected to absorb repetitive tasks, surface ...

DALLAS — A call center in North Texas is closing, impacting more than 100 employees, according to filings with the Texas Workforce Commission. Telvista Inc. is closing a facility it operates at 8585 N ...

The Hennepin County Sheriff’s Office is providing more information about its role in responding to a help call from federal agents on Monday. The sheriff’s office was contacted by the Department of ...

The Energy Department wants to build nuclear-powered artificial intelligence data centers on federal land using new public-private partnerships. Co-locating advanced nuclear reactors with data centers ...

As energy demand for data centers soars, environmental groups are calling for a moratorium on the approval and construction of new facilities. More than 230 organizations, including Food & Water Watch ...

Three years after his death during an altercation with an off-duty FBI agent inside Metro Center station, Troy Bullock’s family continues to seek justice — now in a $15 million lawsuit. The U.S.

Letter to Congress Cites Massive Energy and Water Consumption, Ratepayer Turmoil Washington – In a letter sent to Congress today, more than 230 national, state and local organizations from across the ...

The views and opinions expressed herein are the views and opinions of the author and do not necessarily reflect those of Nasdaq, Inc. Founded in 1993 in Alexandria, VA., by brothers David and Tom ...

Tampa General Hospital (TGH) entered into a partnership with Hyro to introduce voice AI agents across its patient access and call center operations, integrating the technology with its existing Epic ...

Mike Brown revealed last week that Mitchell Robinson’s agent is part of the group dictating the load management program, which is aimed at preserving the center’s long-term health but was also ...

Eric Jing is on a mission to shift people from just talking with chatbots to using AI as an everyday companion to get work done, all from one platform. That platform is Genspark Super Agent from ...

Adam Stone writes on technology trends from Annapolis, Md., with a focus on government IT, military and first-responder technologies. Agencies can apply artificial intelligence more strategically by ...