Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

A new bill looks to reduce hold times by requiring businesses to connect customers with a human within 5 minutes, aiming to ...

NEW HAVEN, Conn. (WTNH) — A new CT Transit service center in downtown New Haven promises to make things better for bus riders and for Connecticut Department of Transportation employees. However, some ...

You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

PORTLAND, Maine — Charter Communications has announced that it is eliminating 176 positions at its Portland call center as part of a transition to other U.S.-based customer service centers, a company ...

Japan’s call center industry faces mounting labor shortages and rising operational costs—pressures that threaten service continuity and profitability across the country’s labor-constrained service ...

As a result of "no tax on tips" becoming law, many restaurants may need to rethink service fees on large groups. Mandatory gratuities, typically 15% to 20% that restaurants often impose on parties of ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information, and the notes ...

MAULDIN, S.C. (WSPA) – Due to the COVID-19 pandemic, the Samsung call center in Mauldin had to go remote years ago, but today, the city is welcoming the company back to the area. It’s on Brookfield ...

Samsung Electronics America, in partnership with Harte Hanks, recently opened a new customer service call center in Mauldin. The 14,000-square-foot facility at 701 Brookfield Parkway, near Woodruff ...

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...

Sage Homes is a United Kingdom-based affordable housing provider committed to operational efficiency and customer-centric service delivery. “We recently built a new contact center and we’re expecting ...