In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...

Salesforce, Inc. is a top pick, poised for strong top line growth and robust margin expansion despite AI disruption fears.

Every software category is racing toward the same vision: tools that run themselves. Prepare for self-driving CRMs.

In simple terms, open source CRM is a type of customer management software whose source code is freely available for anyone ...

ACT! CRM stands out with its long-standing reputation and adaptability to various business needs and industries. It provides ...

ZDNET experts put every product through rigorous testing and research to curate the best options for you. If you buy through our links, we may earn a commission. Learn Our Process 'ZDNET Recommends': ...

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Freshsales is a low-cost sales CRM that provides a lot of functionality for communicating and converting leads for your team. In our in-depth research, we found it to be one of the best sales CRM ...