News

Airbnb is quietly rolling out an AI customer service bot in the US
Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm's ...
Half of Airbnb users in the U.S. are now interacting with its AI customer service agent
The home-sharing giant says its new AI assistant has cut live support requests by 15%, with more personalization and features ...
Airbnb CEO Brian Chesky’s Simple Rule for Healthier Co-Founder Fights Can Help Any Relationship
Co-founders fighting about their business or spouses battling over who empties the dishwasher can both benefit from Brian ...
I worked with Mark Zuckerberg, Brian Chesky, and other Big Tech execs. Here's how I made sure I had an impact in the room with them.
Judd Antin has held leadership roles at Airbnb and Meta. These are 4 strategies he used to help him influence C-Suite leaders ...
China’s six-year-olds are being offered AI classes in school—and now 250 CEOs want the lessons to come to America
The CEOs of Microsoft, Airbnb, and Uber are among over 250 business leaders who are demanding computer science and AI ...
The unconventional meeting habits of CEOS, including Jamie Dimon, Jensen Huang, and Brian Chesky
Jensen Huang avoids one-on-ones entirely, Brian Chesky warns they can turn into therapy sessions, and Jamie Dimon calls ...
YourStory3d
50% of Airbnb's US customers interact with company's AI chatbot: Report
Airbnb launches AI support bot in the U.S., now handling half of user queries and cutting demand for live agents by 15%, per ...
JD Supra2d
Online Travel Update: Airbnb Eyes Hotels (Again), Booking Beats Expectations, and Kayak Embraces AI
Good Sunday morning from Seattle . . . Our weekly Online Travel Update for the week ending May 2, 2025, is below. This week’s ...
TechCrunch6d
Airbnb is quietly rolling out an AI customer service bot in the US
Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm’s first-quarter conference call on Thursday. Chesky said 50% of Airbnb ...
Skift6d
Airbnb Reports 'Softness,' Looks to International and Hotels to Get Growth Mojo Back
Airbnb CEO Brian Chesky said on an earnings call Thursday that international expansion would be a key growth driver. The shareholder letter noted that expansion markets grew more than twice as ...