No one would argue that achieving provider satisfaction is a top goal for healthcare IT support leaders and teams. What if your IT service desk could deliver satisfaction to clinical staff, too? Could ...

Serval Inc., a startup using artificial intelligence to process help desk requests, has raised $75 million in funding at a $1 ...

Help desk tickets can reveal how customers use software to do business, where it's breaking down, and how that's impacting the organization. Similarly, they can shed light on what customers are buying ...

Ticketing software and help desk software are terms often used interchangeably. However, there are stark differences between the two. Ticketing software focuses on lodging, handling, and solving ...

Service desk agents are here to help, and we all prefer to talk to an understanding person than a chatbot when wrestling with an IT problem. Unfortunately, it’s this human element that cybercriminals ...