Amazon's Alexa horrified some parents when it answered kids' questions about "Elf on the Shelf." So I asked the company what ...

I used to work in Alexa and I just don't see it being converted to an LLM solution for responses at all. A core problem is that user expectation is that responses are quite reliable outside of general ...

Amazon’s Alexa was one of the many tech services impacted by a major Amazon Web Services outage that started on Monday morning, Oct. 20. According to Downdetector, reports of an Alexa outage peaked ...

Amazon is still hard at work in its efforts to realize an AI-powered Alexa digital assistant. “Hallucinations have to be close to zero,” Prasad told the FT. The issue? That’s far easier said than done ...

Amazon’s voice-powered digital assistant, Alexa, is getting an AI makeover, but the company admits that the process has been difficult and there is no definitive launch date as yet. In recent months, ...

On The Vergecast: making sense of Alexa’s first decade, and wondering what might become of its second. On The Vergecast: making sense of Alexa’s first decade, and wondering what might become of its ...

We attended Amazon's February announcement of a massive Alexa AI upgrade with great interest. The new service, called Alexa Plus, promised us conversational AI to set reservations, learn what we like, ...

It’s a good time to revisit the terms of your relationship with Alexa. If you own one of Amazon’s voice assistant gadgets, everything you say to Alexa is beamed to Amazon’s cloud and saved forever on ...

Apple and Amazon are two of the biggest players in home voice assistants (hardware and software). Both have struggled for years to develop a (arguable) compelling voice product. Each is taking a very ...