Uber’s business depends on a simple but fragile exchange of trust. A customer opens an app, confirms a name and license plate ...

A gig drivers organization filed a lawsuit against Uber, alleging the company violated their rights by not providing a sufficient appeals process for deactivated accounts. The lawsuit was announced ...

According to a Pew Research Center survey from 2023, the majority of Americans tip across most service categories. More precisely, 92% of people tip at restaurants, 78% of them tip for haircuts, 76% ...

A new report from Columbia Business School professor Len Sherman and GigU argues that Uber’s U.S. take rate has climbed above 50%, with algorithmic pricing and insurance costs widening the gap between ...

A number of states have recently reached agreements with the two leading US rideshare companies guaranteeing minimum driver pay rates and enhanced benefits. While these settlements provide some ...