The key to delivering smart customer service is that it needs to be constantly re-evaluated, especially after seminal shifts in technology and larger trends (such as social media). Download this month ...

Neither customer-facing tech, nor digital kiosks, nor self-service are new phenomena. But in an age where customers expect more tech options, including smart tech and kiosks, tech-friendly customer ...

Smart Communications Inc. has recognized six employees for innovative solutions aimed at improving customer service efficiency through its inaugural “Hack the Bottleneck” internal innovation challenge ...

Conversational AI stands out from legacy rule-based chatbots in how it understands nuance, context and follow-up intent.

Different industries have been finding different ways to adapt to the global digital transformation. For example, customer service centers, which are heavily reliant upon extensive manpower, are now ...

Outstanding customer service plays a vital role to corporate success in the ever-changing business landscape. The traditional customer service model is constantly criticized for long wait times, ...

Download this latest installment of CRM Magazine’s Best Practices Series and you will receive recommendations for delivering smart customer service from the perspective of your customers—service that ...

Smart ticketing systems and other new technologies are revolutionising how passengers experience rail transport, with flexible, remote journey planning and purchasing the order of the day. But when it ...