Company pushes well beyond inbound voice with new cloud offering, ShoreTel Connect Contact Center. Being the contact center geek that I am, my news alerts focus on the latest and greatest customer ...

Unlike other communications vendors that work either in the cloud or onsite and put the onus on companies to choose how to best deploy and integrate disparate platforms, ShoreTel Connect is designed ...

Many organizations still rely on siloed communication and messaging systems to support customer service, which leads to an unsatisfactory customer experience and duplicate work efforts. ShoreTel has ...

ShoreTel has unified its on-premise and cloud platform to create ShoreTel Connect, which the Sunnyvale, Calif.-based vendor says will change how companies communicate. Channel partners can sell and ...

With Mitel closing its $530 million acquisition of ShoreTel on Monday, CRN takes a deep dive into the market, partner and customer impact of the new company. The purchase marks one of the largest ...