Salesforce has rolled out new capabilities for Agentforce Commerce and Agentforce 360 aimed at supporting the next phase of ...

Salesforce has used the first day of Dreamforce in San Francisco to make another batch of announcements, with one centred on the company's idea of defining the contact centre of the future and making ...

Salesforce wants to supercharge customer service workflows with artificial intelligence. Toward that end, the San Francisco company today revealed a slew of AI-driven features headed to Service Cloud, ...

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Salesforce operates a cloud-based enterprise software platform serving global organizations; Business model centers on ...

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