Elizabeth Warren was 'completely wrong' about Social Security phone data, says commissioner Frank J. Bisignano after audit ...

The agency’s “average speed of answer” metric masks longer call wait times, according to data in a recent OIG report.

The report, issued in response to a July inquiry from Sen. Elizabeth Warren (D-Mass.), examined how SSA calculates its call wait-time data.

We’re always warned to keep our Social Security number secret, but what if you were told it wasn’t? The Office of the Inspector General (OIG) for the Social Security Administration is warning seniors ...