Thomas Schares, MD, MBA, an anesthesiologist with Somnia Anesthesia who serves as chief of anesthesiology for Desert Regional Medical Center in Palm Springs, Calif., discusses the phenomenon known as ...

The old adage, "familiarity breeds contempt," rings eerily true when considering the dangers of normalizing deviance. Coined by sociologist Diane Vaughan, this phenomenon describes the gradual process ...

To some extent, many organizations, if not all, suffer from some form of performance deviation. This can manifest itself in any goal or standard against which organizations may measure themselves.

When the sociologist Diane Vaughan came up with the term “the normalization of deviance,” she was referring to NASA administrators’ disregard of the flaw that caused the Challenger space shuttle to ...

Peter Matthews talks with Battalion Chief Grant Tinker about the normalization of deviance, often mistaken for complacency, and how deeper in the fire service and carries serious consequences. In this ...