Inbound customer service develops a life of its own. The incoming calls encompass every aspect of the business, its products and services. The inbound customer service representatives are ambassadors ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In today's competitive marketplace, outsourcing your customer care to a dedicated team of ...

According to a survey by customer service expert Shep Hyken, 58% of customers will pay more for better customer service. For this reason, an inbound customer care representative may be a company's ...

How to See Your Folders When Using a VPN on an iPad. A VPN, or Virtual Private Network, connection on your iPad gives you remote access to a network -- and the folders and files on the host ...

Picture this: you need help with a product or service, so you call customer support. But the call never connects or drops mid-conversation. Frustrating, right? Now, consider the implications this ...