As more contact center agents experience burnout, businesses can rely on AI to provide context and sentiment analysis for more empathetic customer interactions. Contact center agent burnout is an ...

Burned-out call center agents affect customer service and impact your brand. Here are some tips for recognizing the signs and preventing burnout. No matter your industry, call center burnout is an ...

7 Causes of Call Center Burnout Any Employer Can Address Your email has been sent Call center burnout is a real phenomenon that affects your most dedicated employees. The harder someone is willing to ...

Everybody should take responsibility individually for their mental health! But from a leadership point of view, as a leader, you should encourage your employees to take their time off.” — Jacquelyn ...

New AI-powered innovations in Webex Contact Center are focused on promoting agent efficiency and well-being, resulting in reduced turnover, exceptional customer experiences and real business outcomes.

And with all that, there seems to be no time to figure out how to recover from burnout. It can be hard to get up in the ...

This article was republished with permission from WTOP’s news partners at Maryland Matters. Sign up for Maryland Matters’ free email subscription today. This content was republished with permission ...

Preventing burnout involves implementing self-care practices and setting healthy boundaries. It also involves regularly assessing and adjusting one’s workload to maintain a sustainable balance between ...

Dialpad is a modern, innovative and powerful cloud-first alternative to other phone services. Check out the full review below to see if it’s the right VoIP solution for you. Tracking calls is normally ...