Robot assistant on modern hotel / office reception. The integration of Artificial Intelligence (AI) into the hospitality sector marks a significant shift in how hotels deliver customer service. In an ...

A hotel front desk worker was caught off guard when a routine check-in question resulted in an unusually hostile response. For most guests, this question is routine and met with a straightforward ...

The latest perk hotels are offering guests: flexible check-in and checkout. Some charge a fee. But some are granting it for free. It's an interesting play to attract more loyal customers who will book ...

His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai, Deputy Prime Minister and Minister of ...

A hotel manager has vented their frustration online over an entitled guest demanding an early check-in. Reddit user More_Paramedic3148 recounted the incident, detailing how the guest and his wife had ...

Travelers often expect a whole host of accommodations and amenities during their stay at a hotel. But it’s as much on the guest as it is hotel employees to foster a pleasant experience. In most cases, ...