A monthly overview of things you need to know as an architect or aspiring architect. Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with ...

Customer feedback can be a critical resource, but the way that feedback is gathered can make all the difference in terms of ...

Opinions expressed by Entrepreneur contributors are their own. There’s probably no successful business that doesn’t do customer support well. And as a leader, you can’t assume that some support won’t ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. Birgitta Böckeler, Distinguished Engineer at ...

Last week’s lesson looked at giving performance feedback. Today, we explore getting meaningful feedback. By meaningful feedback, I mean asking employees, volunteers, customers for input, assessment or ...

Sam, a law firm associate, was stressed. A huge deal had just closed, and although no one said a word to him, Sam suspected his supervisors were disappointed with his work. Much of his work product ...

When I was in high school, I was a competitive public speaker. (Yes, that’s a real thing.) I spent every single day after school practicing the art and science of effective oratory. I spent my ...

You are constantly getting feedback from others about your performance at work. A client may be happy with their interaction. A colleague may walk away from a meeting upset. You get comments on a ...