We're all living in a world of rapid change. The way we work has been fundamentally altered by the COVID-19 pandemic, and many businesses have had to adapt to hybrid and remote work models. In my ...

Customer service jobs at virtual call centers are one of the few work-from-home opportunities open to candidates at the entry level. Here’s where you can look for a remote role at a virtual call ...

Do you want to work remotely, from home, as a customer service agent? If you do, you're in luck! I look up new work at home ...

OpenAI’s ChatGPT is the hottest artificial intelligence (AI) app in cyberspace right now, wowing users with its ability to come up with seemingly human text, including articles, stories, computer code ...

From graph databases to automated machine learning pipelines and beyond, a lot of attention is paid to new technologies. But the truth is, none of it matters if users aren’t able to handle the more ...

Thanks to a trio of pandemic-era shake-ups -- job vacancies, work-from-home, and chattier callers -- customer-service wait times are soaring in the US. The average length of a service call rose by ...

Another day, another report that finds customer service representatives and contact center agents will lose jobs to artificial intelligence. This time the researchers come directly from one of the ...

Pictured, from left, are Kayli Rodrigues, assistant general manager, Doubletree by Hilton – Jamestown; Brandon O’Dell, area operations director/GM, for Doubletree by Hilton – Jamestown; Amber Huber, ...

Daniel Goleman, the psychologist who popularised the term ‘emotional intelligence’ (the ability to read, understand and respond to human emotions appropriately) argued that Emotional Intelligence (EI) ...