The Internet has fundamentally transformed the way businesses interact with clients and potential customers, allowing companies to process huge amounts of information in shorter periods of time and ...

When a customer service representative answers the phone, the customer should be able to hear a smile in the representative's voice. The service associate gives her name, thanks the customer for ...

Opinions expressed by Entrepreneur contributors are their own. Fast, reliable, efficient and effective customer service can be the difference between your company being a winner or loser in today’s ...

In the realm of customer service, professionals often find themselves facing a myriad of unique and sometimes unexpected situations. From soothing the frustrations of dissatisfied customers to basking ...

Before you can have loyal customers, you first must get them to come back. And then get them to come back again – and again. Loyalty doesn’t happen on the first interaction, and probably not the ...

According to a recent Wall Street Journal article, 74% of customers say they have experienced a product or service problem in the past year. That is up from 66% in 2020. This is one of the issues ...

Breakthroughs, discoveries, and DIY tips sent six days a week. Terms of Service and Privacy Policy. You probably know the basic steps to getting good customer service ...

The money language pit The “How are you?” ping pong game The Tricky use of humor in customer service. As a customer service consultant and training designer, one thing I help my client companies to do ...

Newsflash: ecommerce is on the rise, even if there has been a bit of a pullback lately, and the peak of the holiday season is now upon us. As the activity ramps up, so does the demand for high-quality ...

It’s impossible to read any medical practice blog or journal without hearing that “patient engagement” is on everyone’s minds. The more patient engagement you foster, the happier your patients and ...

The travel and tourism industry is often playing catch up. Within a few years many service jobs will be lost to AI because ...