"Companies have hid behind technology to ignore customer complaints, stymie refunds, and avoid fixing building errors." ...

An effort to fix a hotel bill illustrates why New York City is now trying to crack down on A.I. chatbot-powered customer ...

The chatbot rule would require businesses to provide timely and reasonable customer service in addition to offering customers access to a human representative if that service falls short.

After an unhelpful AI chatbot led to her deleting her Walmart account, our writer asked experts what options customers have to fight back.

NOIDA, India, Dec. 26, 2025 (GLOBE NEWSWIRE) -- The newly launched AI chatbot is designed to help businesses manage high volumes of customer queries across digital channels, reduce reliance on manual ...

Financial institutions that have replaced human customer-service agents with AI chatbots may be violating existing state and ...

AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction. Customer expectations have shifted sharply toward instant, always ...

GoodwillFinds wants customers to focus their energy on hunting for secondhand finds—not on hunting for answers to routine questions. While GoodwillFinds did not specify exactly how the chatbot works ...

A new rule would require businesses to connect people to a human customer service agent quickly if a chatbot cannot fulfill their requests.

The proposal, first detailed by Gothamist, covers both rules-based chatbots and AI systems used in customer service, and it would require those systems to provide help in a reasonable and timely ...

EasyJet holidays customers prefer AI chatbot over humans when making enquiries - The chatbot can help easyJet customers with ...