Talkdesk Agent Builder enables teams to create, test, and validate AI agents before deployment — turning ideas into ...

Today, Klaviyo (NYSE: KVYO), the autonomous B2C CRM, announced that Composer, its AI marketing agent, is moving to public beta along with major advancements to Customer Agent. Two agents built into ...

Conduent Incorporated (Nasdaq: CNDT), a global technology-driven business solutions and services company, today introduced new AI-powered capabilities within its Next Generation CX Platform designed ...

Solidroad reports that 81% of customer support agents say their conversations go unreviewed, limiting effective feedback and ...

"Ultimately, what consumers are signaling is utter exhaustion." The post Customers Are Ditching Companies That Force Them to ...

Outcome-based resolution pricing means companies pay only when the AI agent resolves an issue autonomously, without human ...

Intercom envisions a not-too-distant future where a single unified AI agent will handle the entire customer experience, and it is creating that agent. According to Intercom CEO Eoghan McCabe, Intercom ...

CallMiner, the global leader in customer experience (CX) automation powered by deep conversation intelligence, has enhanced its real-time product with new AI guidance capabilities that deliver ...

The way we as individuals interact with companies (our "suppliers") is on the brink of a major change, driven by the rise of personal agents. These AI-powered "customer-side agents" are set to ...

Generative AI has threatened, or promised, to disrupt every industry out there, and customer service is no exception. In fact, the tech has already found its way into customer care centers. According ...

Rather than focusing on scale and how much an agent can retain, ask how the agent knows when it has learned something ...