Communication is the smartest investment organizations can make to improve performance, culture, and leadership.

As a public service, I offer a “short course” version of a class I teach called “Communication and Conflict.” Our textbook is “Communication, Conflict, and the Management of Difference.” Authors ...

Natalie Norfus is the Founder & Managing Owner at The Norfus Firm, PLLC, where she advises employers on workplace culture and HR strategies. In 2023, we at the Norfus Firm were engaged by a large ...

Knowing workplace conflict is inevitable in companies of all sizes, smart leaders do their best to help teams harness it as a catalyst for growth. As team members navigate diverse perspectives and ...

I am currently conducting research that is exploring the role of nonverbal communication and mediation. I have been working in conflicts through many roles including as a professional and volunteer ...

At a weeklong retreat I once attended on “Non-Violent Communication”—a modality devoted to compassionate connection and conflict-resolution—the lead facilitator opened with this question: “How many of ...

Understanding these differences isn't just a fascinating academic exercise; it's a practical tool for fostering better communication, collaboration, and even harmony in our workplaces, families, and ...