No Jitter

Decoding Dialogflow: What Makes a Good Bot

In part one of this series, we discussed conversational AI and described the principal capabilities Google Contact Center AI (CCAI) provides: Virtual Agent, Agent Assist, and Conversational Topic ...
ZDNet

Google improves speech recognition for Contact Center tools

Google on Tuesday announced new and enhanced contact center tools, with improvements to the underlying speech recognition technology. The improvements, which are the most significant since Google ...
No Jitter

Decoding Dialogflow: Integrating CCAI with Contact Centers

Although Google hasn’t announced when Contact Center AI will become generally available, I fully expect certain parts of CCAI to be GA by the end of the year. At that time, the floodgates will open as ...
SiliconANGLE

Google refines its AI-based chatbot tools to improve speech recognition

Google LLC today announced some updates to the artificial intelligence technology that powers its Contact Center AI service. Based on Google’s Dialogflow and Cloud Speech-to-Text tools, that service ...