AUSTIN, Texas--(BUSINESS WIRE)--April 11, 2006--HyPerformix, Inc., a leader in enterprise capacity management and predictive performance solutions, today announced the availability of ITIL(R) Capacity ...
David Cannon, IT service management practice principal at HP and co-author of the Service Operation book in ITIL v3, says that to the extent v2 talked at all about return on investment, it was always ...
It’s been nearly a year since Version 3 of the IT Infrastructure Library (ITIL) came out. The update to ITIL, a framework for best practices in IT service delivery, was intended to sharpen its focus ...
ITIL adoption requires more than software and tools. You need a bold strategy that aligns IT service with corporate goals and encourages employee and stakeholder buy-in. IT service management (ITSM) ...
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