TEL AVIV, Israel--(BUSINESS WIRE)--CallVU, the leading provider of innovative Omni-Channel solutions that enable organizations to engage customers in their channels of choice, announced today the ...

Boulder-based Radish Systems has developed new software to help add a visual component to phone calls, the company announced Tuesday. Called ChoiceView, the cloud-based technology can help businesses ...

ATLANTA--(BUSINESS WIRE)--Jacada, Inc., a leading global provider of customer experience technology designed to simplify the interaction between businesses and their customers, announced today that a ...

Jacada and Vocantas today announced a strategic partnership to bring visual IVR capabilities to the Vocantas suite of products. Under the partnership, Vocantas will offer its existing and new ...

Zappix witnessed the combination of new enterprises and organizations utilizing its Visual IVR service, a peak season for customer service in the retail industry, and the mainstream adoption of ...

Can Visual IVR Really Help Callers? 5 Ideal Use Cases Your email has been sent From scheduling to bill payment, discover how visual IVR boosts efficiency and increases satisfaction with customer ...

Zappix, a provider of visual interactive voice response (IVR) and on-demand customer service solutions, has expanded the capabilities and integrations for its flagship customer experience platform.

BURLINGTON, Mass., Aug. 12, 2020 /PRNewswire-PRWeb/ -- Zappix, the leading Visual IVR and Mobile On-Demand App vendor, has seen a sharp increase in demand for its flagship customer service automation ...

Many firms are trying to determine the best ways to effectively implement self-service applications. Several have added Web-based tools and mobile apps to their customer- interaction portfolio.

BURLINGTON, Mass., Dec. 10, 2019 /PRNewswire-PRWeb/ -- The leader in On-Demand Customer Service Solutions will attend the Northeast Contact Center Forum's 2019 Winter Form on December 10 and provide ...

From scheduling to bill payment, discover how visual IVR boosts efficiency and increases satisfaction with customer service. TechRepublic Get the web's best business technology news, tutorials, ...