CRM and NOW expand their AI businesses, but stronger earnings estimate revisions, rapid AI growth and a lower valuation give Salesforce the edge.

Cisco announces Webex AI agents for meetings and customer service. Learn what IT teams should check about availability, ...

ChatGPT can't single-handedly run a contact center, but it can lighten agents' workloads. OpenAI's free chatbot tool, ChatGPT, initiated a wave of interest in generative AI (GenAI) technology after ...

Customer service improvements come without adding headcount or increasing staffing costs SCHAUMBURG, IL, Oct. 01, 2026 (GLOBE NEWSWIRE) -- Giftify, Inc. (NASDAQ: GIFT) (the “Company”), the owner and ...

Forbes contributors publish independent expert analyses and insights. Providing tools and resources to start, grow and manage your business. This voice experience is generated by AI. Learn more. This ...

Nairobi-based advertising technology company Suss Ads is expanding into customer-service software as businesses seek to ...

Square has introduced a self-service kiosk featuring artificial intelligence-powered voice ordering designed to help ...

The acquisition is one of Salesforce's largest AI-focused deals to date and shows CEO Marc Benioff's push to transform the software giant into what it describes as an "agentic" enterprise software ...

Flai's revenue has grown 20x in a year, and the company just closed a $27 million Series A funding round.

AI in customer service is cost-effective and efficient, but there are significant drawbacks that are eroding brand trust and damaging customer relationships in ways dashboards don’t capture. AI ...